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Interviewing Clerks

At a Glance

  • Work in a variety of settings
  • Regularly work with people
  • May work evenings or weekends
  • Have good computer skills
  • Train on the job
  • Use telephones and mail or visit people in person

Career summary

Interviewing clerks ask people questions to obtain information.

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Interviewing clerks contact people at home, work, or at a field location, such as a shopping mall. To contact people, clerks use telephones, mail, or visit them in person. Clerks explain the reasons that they need the information. They ask people questions to get necessary information. If people don't understand the question, they rephrase it. They may help people fill out applications, insurance forms, or questionnaires. Clerks record the results from the interview or survey.

After the interview, clerks compile and sort the data. They also review it to correct errors. Clerks file the information or forward it to others in the organization, including supervisors.

The type of information interviewing clerks request depends on the setting in which they work. For example, in a health care setting, they ask for the patient's name and address (and in this case, they are often called admitting clerks). They also gather patients' age, medical history, insurance provider, and similar information. They often verify with insurance companies that a patient is covered. Those who work for research firms ask a set of prepared questions about a variety of topics.

Interviewing clerks may perform other clerical duties, such as:

Related careers

This career is part of the Business Management and Administration cluster of careers.

Related careers include:

Job duties

Task list

The following list of tasks is specific to interviewing clerks.

Common work activities

Interviewing clerks perform the following tasks. These tasks are common to many careers.

Work requirements

Working conditions

In a typical work setting, interviewing clerks:

Interpersonal relationships

Physical work conditions

Work performance


Physical demands

Interviewing clerks frequently:

It is important for interviewing clerks to be able to:

It is not as important, but still necessary, for interviewing clerks to be able to:

Skills and abilities

Interviewing clerks need to:


Reason and problem solve

Work with people

Education and training

Educational programs

The programs of study listed below will help you prepare for the occupation or career cluster you are exploring.

Programs of study directly related to this occupation

Other programs of study to consider


To work as an interviewing clerk, you typically need to:

Education after high school

Interviewing clerks must have at least a high school diploma. However, college training sometimes is required. Depending on the employer, you may need an associate or bachelor's degree.

Being able to speak a language other than English can be a plus.

Work experience

Experience dealing with people in business situations can be good preparation for this occupation. Examples of this type of work include receptionist or sales jobs.

On-the-job training

Most interviewing clerks learn their skills on the job. A supervisor or an experienced coworker may train you. Some employers provide formal training programs within their company. In training, you learn to use the company's computer system. You also learn what standard forms to use and who to contact in other departments. Training may last about a month.

Helpful high school courses

In high school, take classes that prepare you for college. A college preparatory curriculum may be different from your state's graduation requirements.

You should also consider taking some advanced courses in high school. This includes Advanced Placement (AP) and International Baccalaureate (IB) courses if they are available in your school. If you do well in these courses, you may receive college credit for them. Advanced courses can also strengthen your college application.

Helpful electives to take in high school that prepare you for this career include:

The courses listed above are meant to help you create your high school plan. If you have not already done so, talk to a school counselor or parent about the courses you are considering taking.

You should also check with a teacher or counselor to see if work-based learning opportunities are available in your school and community. These might include field trips, job shadowing, internships, and actual work experience. The goal of these activities is to help you connect your school experiences with real-life work.

Join some groups, try some hobbies, or volunteer with an organization that interests you. By participating in activities you can have fun, make new friends, and learn about yourself. Maybe one of them will help direct you to a future career. Here are examples of activities and groups that may be available in your high school or community.

Things to know

Most employers require interviewing clerks to have a high school diploma or equivalent. For some employers, the ability to get along with others is equally important.

Employers prefer people who have a clear speaking voice, professional appearance, and pleasant personality. They also prefer applicants who are fluent in English. Employers look for applicants who have good spelling skills. For jobs that require advanced skills, employers may seek applicants with a year or more of direct work experience in the field.

Experience in a specific industry, such as banking or medical services, may be accepted as background for hiring. Employees already working within the organization are usually given priority in transferring from one department to another. Experienced interviewing clerks may be preferred to inexperienced applicants. However, employers often have specialized procedures, so the advantages of experience may be slight.


For workers in a health care setting, classes in word processing and medical terminology are helpful. Experience working or volunteering in a health care facility is important.

#Took over national content 5/11/16 to remove outdated reference to preference for workers who can use computers, cj.

Job listings

Listed below are links to job categories from the National Labor Exchange that relate to this career. Once you get a list of jobs, you can view information about individual jobs and find out how to apply. If your job search finds too many openings, or if you wish to search for jobs outside of Washington, you will need to refine your search.

To get a listing of current jobs from the WorkSource system, go to the WorkSource website (external link).


Interviewers, except eligibility and loan (SOC 43-4111)

Pay Period
Washington Hourly $12.28 $15.34 $18.23 $21.76 $24.24
Monthly $2,128 $2,658 $3,159 $3,771 $4,201
Yearly $25,540 $31,920 $37,910 $45,270 $50,410
    Kennewick-Richland Hourly $12.55 $13.80 $15.72 $18.88 $22.60
Monthly $2,175 $2,392 $2,724 $3,272 $3,917
Yearly $26,102 $28,707 $32,710 $39,262 $46,989
    Mount Vernon-Anacortes Hourly $16.04 $17.00 $18.61 $21.13 $23.64
Monthly $2,780 $2,946 $3,225 $3,662 $4,097
Yearly $33,365 $35,372 $38,717 $43,960 $49,170
    Olympia-Tumwater Hourly $16.37 $17.40 $19.12 $23.01 $27.93
Monthly $2,837 $3,015 $3,313 $3,988 $4,840
Yearly $34,045 $36,195 $39,779 $47,856 $58,100
    Seattle-Tacoma-Bellevue Hourly $13.03 $16.59 $19.85 $23.20 $25.48
Monthly $2,258 $2,875 $3,440 $4,021 $4,416
Yearly $27,100 $34,512 $41,283 $48,250 $53,012
    Spokane-Spokane Valley Hourly $11.97 $12.26 $12.72 $18.19 $21.92
Monthly $2,074 $2,125 $2,204 $3,152 $3,799
Yearly $24,915 $25,495 $26,459 $37,843 $45,595
    Vancouver Hourly $15.76 $17.46 $20.22 $23.17 $25.00
Monthly $2,731 $3,026 $3,504 $4,015 $4,333
Yearly $32,789 $36,327 $42,048 $48,187 $52,012
    Walla Walla Hourly $14.15 $16.02 $17.94 $19.84 $23.16
Monthly $2,452 $2,776 $3,109 $3,438 $4,014
Yearly $29,430 $33,325 $37,295 $41,269 $48,179
    Yakima Hourly $13.17 $15.36 $17.21 $19.00 $22.18
Monthly $2,282 $2,662 $2,982 $3,293 $3,844
Yearly $27,400 $31,948 $35,797 $39,530 $46,116
United States Hourly $10.92 $13.22 $16.38 $20.04 $24.31
Monthly $1,892 $2,291 $2,839 $3,473 $4,213
Yearly $22,700 $27,510 $34,060 $41,690 $50,560

Wages vary by employer and area of the country. The clerk's level of responsibility also affects wages.

Interviewing clerks who work full time usually receive benefits. Typical benefits include sick leave, paid vacation, and health insurance.

Employment and outlook

Washington outlook


The table below provides information about the number of workers in this career in various regions. It also provides information about the expected growth rate and future job openings.

Interviewers, Except Eligibility and Loan (SOC 43-4111)

Location Current employment Growth over 10 years Annual openings
Washington 3,581 15.2% 16.1% 556
    Adams, Chelan, Douglas, Grant, and Okanogan Counties 95 21.1% 13.4% 16
    Asotin, Columbia, Ferry, Garfield, Lincoln, Pend Oreille, Stevens, Walla Walla, and Whitman Counties 169 11.2% 8.6% 24
    Benton and Franklin Counties 101 23.8% 15.0% 18
    Clallam, Jefferson, and Kitsap Counties 150 13.3% 11.9% 22
    Clark, Cowlitz, and Wahkiakum Counties 168 16.7% 15.2% 27
    Grays Harbor, Lewis, Mason, Pacific, and Thurston Counties 235 17.4% 14.1% 38
    Island, San Juan, Skagit, and Whatcom Counties 202 15.3% 14.6% 31
    King County 1,950 15.6% 19.6% 305
    Kittitas, Klickitat, Skamania, and Yakima Counties 92 2.2% 13.8% 11
    Pierce County 250 19.2% 15.2% 41
    Snohomish County 149 16.8% 12.4% 23
    Spokane County 389 16.7% 13.9% 62
United States 204,600 3.1% 5.2% 26,200

National employment

Major employers:

National outlook

Demand for this occupation will remain steady as the health care industry grows. Also the increase in the aging population will create more demand. Much of the demand for interviewing clerks will be in the health care industry.

Job opportunities will occur as people leave this occupation for other jobs. Job prospects are best for those with experience and computer skills.

Other resources

Washington Business Week (external link)
PO Box 1170
Renton, WA 98057


Career cluster

Career path

O*Net (external link) occupation

O*Net job zone (external link)

DOT occupations

Holland occupational cluster