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Bank Tellers

At a Glance

  • Have to be accurate and pay attention to detail
  • Regularly interact with people
  • May work days, evenings, or weekends
  • Train on the job

Career summary

Bank tellers help customers with their banking activities.

Bank tellers may also be called customer service representatives, member services representatives, and account representatives.

#Added alternate title 2/26/14 from article, "Tellers: They're not what you think," Puget Sound Business Journal, Jan. 10-16, 2014. cj

#4/3/19 lh

Bank tellers carry out routine banking tasks. They cash checks and accept deposits and payments. They handle withdrawals and sometimes prepare cashier's checks for customers. They sell products, such as traveler's checks or savings bonds. Tellers give information and answer questions about accounts or services. Some tellers inform customers about foreign currency rules and exchange rates.

Before they start their shift, bank tellers receive an amount of cash for their drawer. They must carefully count the money during each transaction to avoid errors. In addition, they must confirm that amounts written on checks or withdrawal slips match the amounts paid out. At the end of their shift, tellers count their cash on hand and sort checks and deposit slips. The accounts must balance exactly. Some tellers also balance deposits and withdrawals to ATMs.

Tellers may suggest services to customers. For example, they might inform a customer with a large savings account about new interest rates for certificates of deposit. If customers are interested, tellers refer them to service representatives. Some tellers are trained to process the paperwork for these services.

Head tellers prepare work schedules for other tellers. They count out the cash from the vault for each teller's cash drawer, and make sure the amount in the vault is correct. In addition, they may oversee shipments of cash to and from the Federal Reserve Bank.

Related careers

This career is part of the Finance cluster of careers.

Related careers include:

Job duties

Task list

The following list of tasks is specific to bank tellers.

Common work activities

Bank tellers perform the following tasks. These tasks are common to many careers.

Work requirements

Working conditions

In a typical work setting, bank tellers:

Interpersonal relationships

Physical work conditions

Work performance


Physical demands

Bank tellers frequently:

It is important for bank tellers to be able to:

It is not as important, but still necessary, for bank tellers to be able to:

Skills and abilities

Bank tellers need to:


Reason and problem solve

Use math and science

Manage oneself, people, time, and things

Work with people

Perceive and visualize

Education and training

Educational programs

The programs of study listed below will help you prepare for the occupation or career cluster you are exploring.

Programs of study to consider


To work as a bank teller, you typically need to:

Education after high school

No formal education is required beyond high school. Knowledge of a language other than English can be helpful in banks that have clients or visitors from other countries.

On-the-job training

You generally learn skills on the job and during brief training programs after you are hired. Training usually lasts one month.

Helpful high school courses

You should take a general high school curriculum that meets the state's graduation requirements. You will be required to take both math and science classes to graduate.

Helpful electives to take in high school that prepare you for this career include:

The courses listed above are meant to help you create your high school plan. If you have not already done so, talk to a school counselor or parent about the courses you are considering taking.

You should also check with a teacher or counselor to see if work-based learning opportunities are available in your school and community. These might include field trips, job shadowing, internships, and actual work experience. The goal of these activities is to help you connect your school experiences with real-life work.

Join some groups, try some hobbies, or volunteer with an organization that interests you. By participating in activities you can have fun, make new friends, and learn about yourself. Maybe one of them will help direct you to a future career. Here are examples of activities and groups that may be available in your high school or community.

Things to know

Banks usually prefer applicants who have sales and cash-handling experience. In large cities, employers may seek tellers who can speak another language. In general, banks expect tellers to have at least a high school diploma or equivalent. Taking business or banking classes offered by community colleges could help applicants get hired for their first teller job.

Employers prefer applicants who have good math and communication skills. Tellers must enjoy working with people and be patient and tactful with customers. They must also be precise in their work.

Applicants must also be bondable.


Competition for entry positions is keen. However, those with an outgoing manner, ability to learn quickly, and relevant experience will do best.

Work on customer service skills; dealing with the public can be very difficult and it takes skill to be successful. Banks want tellers who can work with others, solve problems, and communicate effectively. Bank teller certification offered by the American Bankers Association (listed in the Other Resources section) may increase your chances of being hired.

#AIB still offers Bank Teller certification, 2/10/10, 2/14/12, 2/6/14 & 2/29/16 cj. Changed reference from American Institute of Banking to American Bankers Assn 2/7/18, which offers this certification (ABA Bank Teller), cj.

Costs to workers

Some workers may wish to join a professional association, which may have annual dues. Business attire is also required.

Job listings

Listed below are links to job categories from the National Labor Exchange that relate to this career. Once you get a list of jobs, you can view information about individual jobs and find out how to apply. If your job search finds too many openings, or if you wish to search for jobs outside of Washington, you will need to refine your search.

To get a listing of current jobs from the WorkSource system, go to the WorkSource website (external link).


Tellers (SOC 43-3071)

Pay Period
Washington Hourly $12.83 $14.00 $15.85 $18.37 $21.62
Monthly $2,223 $2,426 $2,747 $3,184 $3,747
Yearly $26,690 $29,110 $32,970 $38,220 $44,970
    Bellingham Hourly $13.23 $14.08 $15.51 $17.78 $19.78
Monthly $2,293 $2,440 $2,688 $3,081 $3,428
Yearly $27,534 $29,305 $32,247 $36,983 $41,140
    Bremerton-Silverdale Hourly $13.75 $15.75 $18.09 $21.00 $24.23
Monthly $2,383 $2,729 $3,135 $3,639 $4,199
Yearly $28,587 $32,760 $37,629 $43,683 $50,416
    Clarkston-Lewiston Hourly $12.09 $13.15 $14.79 $17.02 $19.09
Monthly $2,095 $2,279 $2,563 $2,950 $3,308
Yearly $25,141 $27,358 $30,772 $35,407 $39,710
    Kennewick-Richland Hourly $12.95 $13.77 $15.12 $17.42 $19.82
Monthly $2,244 $2,386 $2,620 $3,019 $3,435
Yearly $26,923 $28,634 $31,437 $36,233 $41,224
    Longview Hourly $13.07 $14.26 $16.27 $19.32 $23.56
Monthly $2,265 $2,471 $2,820 $3,348 $4,083
Yearly $27,181 $29,660 $33,824 $40,183 $48,993
    Mount Vernon-Anacortes Hourly $12.67 $13.78 $15.60 $18.07 $19.81
Monthly $2,196 $2,388 $2,703 $3,132 $3,433
Yearly $26,356 $28,666 $32,443 $37,592 $41,210
    Olympia-Tumwater Hourly $13.06 $14.15 $16.01 $18.81 $22.26
Monthly $2,263 $2,452 $2,775 $3,260 $3,858
Yearly $27,170 $29,412 $33,292 $39,124 $46,286
    Seattle-Tacoma-Bellevue Hourly $13.66 $15.14 $17.14 $19.44 $23.17
Monthly $2,367 $2,624 $2,970 $3,369 $4,015
Yearly $28,422 $31,500 $35,634 $40,433 $48,203
    Spokane-Spokane Valley Hourly $12.67 $13.78 $15.54 $18.59 $22.28
Monthly $2,196 $2,388 $2,693 $3,222 $3,861
Yearly $26,360 $28,649 $32,330 $38,673 $46,343
    Vancouver Hourly $11.78 $13.17 $15.28 $17.62 $19.15
Monthly $2,041 $2,282 $2,648 $3,054 $3,319
Yearly $24,508 $27,392 $31,777 $36,645 $39,833
    Walla Walla Hourly $12.86 $13.57 $14.69 $16.01 $19.03
Monthly $2,229 $2,352 $2,546 $2,775 $3,298
Yearly $26,754 $28,236 $30,547 $33,301 $39,581
    Wenatchee Hourly $12.55 $13.58 $15.42 $17.56 $19.01
Monthly $2,175 $2,353 $2,672 $3,043 $3,294
Yearly $26,101 $28,252 $32,068 $36,521 $39,533
    Yakima Hourly $12.49 $13.72 $15.63 $17.81 $19.35
Monthly $2,165 $2,378 $2,709 $3,086 $3,353
Yearly $25,980 $28,524 $32,505 $37,045 $40,249
United States Hourly $10.70 $12.28 $14.16 $16.52 $18.80
Monthly $1,854 $2,128 $2,454 $2,863 $3,258
Yearly $22,250 $25,540 $29,450 $34,360 $39,110

In general, wages are higher for tellers who have more responsibilities. Experience and length of service also affect wages. In addition, large banks in large cities often pay slightly higher wages. Some banks offer incentive pay that rewards tellers for persuading customers to try new banking products.

Full-time bank tellers usually receive benefits, such as paid vacation, sick leave, and health insurance. However, part-time tellers rarely receive benefits.

Employment and outlook

Washington outlook


The table below provides information about the number of workers in this career in various regions. It also provides information about the expected growth rate and future job openings.

Tellers (SOC 43-3071)

Location Current employment Growth over 10 years Annual openings
Washington 11,050 8.3% 16.1% 1,518
    Adams, Chelan, Douglas, Grant, and Okanogan Counties 420 6.4% 13.4% 56
    Asotin, Columbia, Ferry, Garfield, Lincoln, Pend Oreille, Stevens, Walla Walla, and Whitman Counties 324 2.5% 8.6% 40
    Benton and Franklin Counties 535 12.0% 15.0% 78
    Clallam, Jefferson, and Kitsap Counties 523 1.1% 11.9% 62
    Clark, Cowlitz, and Wahkiakum Counties 830 8.3% 15.2% 114
    Grays Harbor, Lewis, Mason, Pacific, and Thurston Counties 909 5.5% 14.1% 118
    Island, San Juan, Skagit, and Whatcom Counties 771 6.5% 14.6% 102
    King County 2,786 9.8% 19.6% 393
    Kittitas, Klickitat, Skamania, and Yakima Counties 517 4.8% 13.8% 66
    Pierce County 963 7.2% 15.2% 130
    Snohomish County 934 7.1% 12.4% 125
    Spokane County 1,041 10.2% 13.9% 148
United States 472,100 -12.2% 5.2% 47,600

National employment

Major employers:

National outlook

Job growth is expected to decline for bank tellers. Many customers use ATMs and direct deposit for paychecks and benefit checks. This has reduced the need for bank tellers. In addition, electronic and mobile banking is becoming very common. Finally, many bank customers can call a 24-hour telephone center. Phone centers handle a wider variety of transactions than tellers, such as applications for loans and credit cards.

Many people leave this job because the pay is low and the majority of the jobs are part time. As a result, job prospects will be excellent due to the need to replace workers who leave the occupation or retire.

Other resources

American Bankers Association (external link)
1120 Connecticut Avenue NW
Washington, DC 20036
Washington Bankers Association (external link)
1601 Fifth Avenue, Suite 2150
Seattle, WA 98101


Career cluster

Career path

O*Net (external link) occupation

O*Net job zone (external link)

DOT occupations

Holland occupational cluster