quality
Marketing
Management
Examples of quality in the following topics:
-
The Quality Control Cycle
- Quality control is used to evaluate and address the quality of the goods a business provides.
- Quality control is a business procedure used to assess the quality of a company's products or services against benchmarks determined by the company, industry standards, or clients/customers.
- Quality control and quality assurance have different purposes.
- Collect real-world data to improve product quality and adjust the QC process.
- Most importantly, a quality control process should be an ongoing process.
-
Quality Control and Assurance
- Quality assurance and quality control are intended to ensure that products are created with the fewest number of defects possible.
- Quality assurance and quality control are two methods of planning and implementing structured methods in a work process to ensure that products are created with the highest possible quality and with the smallest number of defects and problems.
- Quality assurance (QA) refers to the planned and systematic activities implemented in a quality system to fulfill the quality requirements for a product or service It is a systematic measurement compared to a set standard, with process monitoring used to prevent errors.
- This can lead to difficulties in maintaining process quality.
- Discuss quality control (QC) and quality assurance (QA) as integral components of an effective organizational management structure
-
Quality
- Consumers place a value on quality; therefore high quality products may be able to win share and/or command a price premium.
- Product qualities can be divided into two main categories:
- Quality Control - controlling a process to ensure that the outcomes are predictable.
- For manufacturers of products, it is commonly stated that "quality drives productivity."
- Identify the attribute of quality at the design stage as a differentiating factor
-
Quality Inspections and Standards
- Companies ensure the quality of products and services by adhering to ISO standards and performing quality audits to ensure compliance.
- Quality audits and adherence to ISO standards are not just for private corporations; the US Food and Drug Administration requires that medical devices undergo quality auditing, and several countries require quality audits of their educational systems.
- A quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or audit team.
- It is an important part of organization's quality management system and is a key element in the ISO quality system standard, ISO 9001.
- Some of these relate specifically to quality in terms of fitness for purpose and conformance to standards, while others relate to quality costs or (more accurately) to the cost of poor quality.
-
Product Quality
- The Mercedes-Benz SLR McLaren is a high quality car.
- Return on quality (ROQ) - an approach that evaluates the financial return of investments in quality
- Successful management of quality requires that managers have insights on various aspects of quality.
- These include defining quality in operational terms, understanding the costs and benefits of quality, recognizing the consequences of poor quality and recognizing the need for ethical behavior.
- The Mercedes-Benz SLR McLaren has a reputation for extremely high quality, and it's hand made engine is a sign of this quality.
-
Quality Control
- An emphasis on quality control heightened during World War II.
- At that time quality control evolved to quality assurance and is now better known as a Strategic Approach, a tool for improving not only products but also processes and services.
- Responsibility for overall quality lies with top management.
- Most of the time, managers aim to improve or maintain the quality of an organization as a whole; this is referred to as Total Quality Management (TQM).
- TQM involves a continual effort for quality improvement by everyone in an organization.
-
Total Quality Management (TQM)
- Total quality management (TQM) is the continuous management of quality in all aspects of an organization.
- Quality management is the study of improving the quality of a company's products and services.
- Total quality management (TQM) promotes the importance of improving quality on a continuous basis.
- Supplier quality: Finally, most companies are also customers.
- Employ the total quality management (TQM) perspective to identify how to improve quality and efficiency on a continuous basis
-
Bureaucratic Control
- The quality control cycle improves processes through a continuous cycle of planning, doing, checking, and acting.
- It is designed to improve the quality of a product or process through continuous reinvention.
- Quality control both verifies the delivery of good quality and identifies gaps and failures that need to be addressed within the process.
- It is important to keep in mind that this quality control process is continuous and specifically designed to improve the quality of business processes on an ongoing basis.
- Use the four central components of the quality control cycle as a quality control (QC) tool
-
When extending the life of a product, quality counts
- The ability to extend the life of a product is reliant upon quality – and, as most people are aware, quality usually costs more.
- The good news with sustainability, however, is that the extra costs associated with quality almost always results in the ability of a product or its materials to be used longer – and the longer a product or its materials are used, the less expensive it becomes to produce the finished product.
- County buyers came to a decision to purchase only one brand of high-quality chainsaw instead of a multitude of cheaper chainsaws.
- The more expensive purchases were approved after officials factored in the savings from the longer product life associated with higher quality combined with the ease with which quality chainsaws could be repaired.
- Furthermore, when it came time to make repairs, the county saved even more money because parts from the higher-quality saws could be used as repair replacements (something that couldn't be done with the cheaper saws).
-
TQM
- TQM is aimed at customer satisfaction via continuous improvement of the quality of business products and processes.
- Total Quality Management (TQM) is a management philosophy based on the continuous improvement of the quality of business products and processes.
- It is concentrated on quality and based on participation of all its stakeholders.
- TQM includes management, workforce, suppliers, and customers to improve the quality of the product or service.
- Quality: TQM requires a high degree of excellence of the quality of products or services provided by an business organization.