Leniency Errors

Examples of Leniency Errors in the following topics:

• Evaluating Performance: Who, What, and How

  • Detriments of the PA system include the possible hindrance of quality control, stress for both employees and management, errors in judgment, legal issues arising from improper evaluations, and the implementation of inappropriate performance goals.
  • The most common problems in this area are leniency errors, halo effect errors, and central tendency errors.
  • Employee comparison methods attempt to evade the leniency and central tendency errors.
  • These both carry positive leniency as a major risk.

• Evaluating Employee Performance

  • Detriments of the PA system include the possible hindrance of quality control, stress for both employees and management, errors in judgment, legal issues arising from improper evaluations, and the implementation of inappropriate performance goals.
  • This method eliminates central-tendency and leniency errors but still allows for halo-effect errors to occur.

• Structuring Employee Feedback

  • Employee Comparison Models: Two of the main culprits of subjectivity are leniency error and central-tendency error (judging to favorably and judging everyone the same respectively).
  • This does incur halo effect errors, however.

• Barriers to Managing Control

  • These can be introduced by human error or software error.
  • A lack of resources, inaccurate measurements, information flow errors, and incorrect analyses can all result in significant barriers to managing control of a process or system.
  • Output changes over time, creating room for error in the measurement process.

• Quality Control and Assurance

  • Quality assurance (QA) refers to the planned and systematic activities implemented in a quality system to fulfill the quality requirements for a product or service It is a systematic measurement compared to a set standard, with process monitoring used to prevent errors.
  • Quality control and quality assurance work together to make sure that companies produce products that have the lowest possible error rate, so there will be fewer customer complaints and no need to rework the product in the future.

• Learning to Speak

  • Mistakes in grammar and spelling, incompleteness, and errors in logic can have a negative impact on the audience's perception of the sender's credibility.

• Fulfilling the Controlling Function

  • It's object is to point out weaknesses and errors in order to rectify [them] and prevent recurrence."
  • It may be a hydraulic controller positioned by a solenoid or electric motor in response to an electronic error signal, an employee directed to rework the parts that failed to pass quality inspection, or a school principal who decides to buy additional books to provide for an increased number of students.

• The Perceptual Process

  • Sometimes this can result in error, though, when the perceiver fills in unperceived information to complete the whole.

• Maintaining Control

  • According to modern concepts, control is a foreseeing action; an earlier concept of control identified it as chiefly detecting errors.

• Taking Corrective Action

  • Attempts at corrective action are often unsuccessful because of failures in the problem-solving process, like not having enough information to isolate the real problem, or a decision maker who has a stake in the process and may not want to admit that their department made an error.