intangible
(adjective)
Incapable of being perceived by the senses.
Examples of intangible in the following topics:
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Intangibility
- A defining characteristic of a service is that it is intangible – it is not something physical that you can see, touch, or taste.
- Teachers provide a service that is intangible.
- Because of service intangibility, consumers are less likely to switch brands or try new ones.
- Given the intangibility of services, marketing them becomes a particularly challenging and yet extremely important task.
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Services as Products
- Services can be alternatively defined as products, such as a bank loan or a home security, that are to some extent intangible.
- If totally intangible, they are exchanged directly from the producer to the user, cannot be transported or stored, and are almost instantly perishable.
- They comprise intangible elements that are inseparable; they usually involve customer participation in some important way; they cannot be sold in the sense of ownership transfer; and they have no title.
- Today, however, most products are partly tangible and partly intangible, so the dominant form is to classify them as either goods or services (all are products).
- The dichotomy between physical goods and intangible services should not be given too much credence.
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Defining Product
- An example of an intangible product is insurance.
- An intangible product is a product that can only be perceived indirectly such as an insurance policy.
- Services or ideas are intangible.
- Break down the different components that make up tangible and intangible products
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Product, Placement, Promotion, and Price
- In the case of services, the "product" is intangible, heterogeneous and perishable.
- Since services are intangible in nature, most service providers strive to incorporate certain tangible elements into their offering to enhance customer experience.
- Since the services hair salons are provide are intangible in nature they may incorporate certain tangible elements, such as exclusive hair products or a relaxing environment into their offering to enhance customer experience.
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Categories of Business Products
- Business Services: Service businesses offer intangible goods or services and typically generate a profit by charging for labor or other services provided to government, other businesses, or consumers.
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Alternative Arrangements
- Rather, institutions tend to satisfy somewhat esoteric, often intangible, needs.
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The Importance of Evaluating Marketing Performance
- The intangible benefits of marketing – improving and enhancing brand awareness; educating customers and prospects about product benefits; and strengthening stakeholder relationships – make measuring its financial impact a perplexing and challenging process.
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SIVA: Solution, Incentive/Information, Value, and Access
- The price of services is often based on value and not economic models, as services are intangible products that can't be priced based on the input of raw materials.
- The price of services is often determined in this manner as services are intangible products that can't be priced based on the input of raw materials.
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Brand Equity
- At the firm level - Brand equity can be studied as a financial asset by making a calculation of a brand's worth as an intangible asset.
- For example, projective techniques can be commonly used to identify tangible and intangible attributes, attitudes, and various perceptions about the brand.
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Client-Based Relationships
- Since the product is intangible, a large part of the customer's buying decision will depend on the degree to which he or she trusts the seller.