Interpersonal skills

(noun)

The competencies related to human interaction, such as social skills, communication, and emotional intelligence.

Related Terms

Examples of Interpersonal skills in the following topics:

  • Interpersonal Skills of Successful Managers

    • According to management theorist Robert Katz, management comprises three critical skill sets: technical, human, and conceptual.
    • The development of human skills—which could be perceived as a combination of social, interpersonal, and leadership skills—is central to the success of a manager.
    • Leading people represents a central component of human skills.
    • Human skills differentiate a manager from a leader.
    • Interpersonal skills and communication skills lie at the center of human-based managerial considerations.

  • The Trait-Theory Approach

    • These traits include dimensions of personality and motives, sets of skills and capabilities, and behavior in social relationships.
    • Interpersonal attributes:These relate to how a leader approaches social interactions.
    • These include interpersonal skills, problem-solving skills, and communication skills.
    • This model contends the following traits are correlated with strong leadership potential: extroversion, agreeableness, conscientiousness, openness, neuroticism, honesty, charisma, intelligence, creativity, achievement motivation, need for power, communication skills, interpersonal skills, problem-solving skills, decision-making skills, technical knowledge, and management skills.
    • This diagram visually represents Zaccaro's theory that distal attributes (e.g., cognitive abilities, personality, values) serve as precursors for the development of proximal personal characteristics (e.g. social skills, problem-solving skills), both of which contribute to leadership.

  • Frontline Management

    • Frontline managers oversee primary production activities on a daily basis, so they need very high interpersonal and technical skills.
    • Managers have to deal with problems which require special skills to solve.
    • Frontline managers who are responsible for dealing directly with the operating personnel need very high interpersonal skills to motivate, supervise, and guide their subordinates, as well as communicate with managers of higher levels.
    • Frontline managers also need technical skills since they are dealing with job-related tasks that help achieve the goals and objectives of the organization.
    • These frontline managers will be directing operations at the facility, tracking employee behavior and interaction, assessing efficiency, and using technical skills to mentor workers and improve processes.

  • Sensitivity to Human Relations

    • Management is a functional discipline that requires a wide variety of skill sets, including organizational skills, technical skills, and people skills (or 'soft skills').
    • The skills required to lead from a human sensitivity perspective are often referred to as soft skills or EQ (emotional intelligence).
    • According to a research done at Eastern Kentucky University, soft skills can be summarized as the following ten attributes:
    • Interpersonal skills – This is an extensive list of characteristics involving social ability, friendliness, sense of humor, patience, etc.
    • As you can see here, the vast majority of these skills involve integrating with human resources.

  • Group Therapy

    • In short, the interpersonal dynamics that play out in the group are reflections of what happens in real life.
    • The experience of being able to give something to another person can lift the member's self-esteem and help develop more adaptive coping styles and interpersonal skills.
    • Development of socializing techniques: The group setting provides a safe and supportive environment for members to take risks by practicing interpersonal behavior and improving social skills.
    • Imitative behavior: One way in which group members can develop social skills is through a modeling process, observing and imitating the therapist and other group members.
    • Interpersonal learning: Group members achieve a greater level of self-awareness through the process of interacting with others in the group, who give feedback on the member's behavior and impact on others.

  • Digital Storytelling

    • Digital stories may be used as an expressive medium within the classroom to integrate subject matter with extant knowledge and skills from across the curriculum.
    • Digital stories may be used as an expressive medium within the classroom to integrate subject matter with extant knowledge and skills from across the curriculum.
    • In creating digital stories, moreover, students learn an array of technical tools and skills that can help increase digital literacy.
    • Organization skills (managing the scope of the project within a time constraint)
    • Interview, interpersonal, problem-solving and assessment skills (completing their digital story and learning to receive and give constructive criticism)

  • Conceptual Change: Definition

    • Learning for conceptual change is not merely accumulating new facts or learning a new skill.
    • The first is "highly skilled and highly paid technicians [and] providers of interpersonal services".
    • The second group consists of "lower paid technicians and lower paid providers of interpersonal services".
    • The third group comprises workers "without the education, skills or connections needed to become technicians or interpersonal workers" (Lansky, 2000).
    • Teaching new job skills and new procedures to employees is relatively easy to accomplish; bringing about a conceptual change in how these workers view their organizational roles is a far more difficult undertaking.

  • The Eight Intelligences

    • People with strong rhetorical and oratory skills such as poets, authors, and attorneys exhibit strong Linguistic intelligence.
    • They are good at small and large muscle skills; they enjoy all types of sports and physical activities.
    • Interpersonal intelligence is the ability to interpret and respond to the moods, emotions, motivations, and actions of others.
    • Interpersonal intelligence also requires good communication and interaction skills, and the ability show empathy towards the feelings of other individuals.
    • It is an internalized version of Interpersonal Intelligence.

  • Challenges to Achieving Organizational Diversity

    • There are various challenges to achieving diversity at individual, interpersonal, and organizational levels.
    • There are various challenges to achieving diversity, ranging from the difficulties of defining the term to the individual, interpersonal, and organizational challenges involved in implementing diversity practices.
    • It can also include work skills and personality types.
    • Communication, be it via language or cultural signals, is also a critical challenge in the interpersonal arena.

  • Learning to Speak

    • Sending effective communication requires skill and an understanding of the audience.
    • The ability to communicate effectively in speech and in writing is one of the most valuable professional skills.
    • Sending messages and information so they are understood as intended and produce the desired effect demands certain technical competencies and interpersonal capabilities.
    • Effective ways to learn precise, professional oral and written communication skills include: